Shipping Policy

Last Updated: September 4, 2026

At Fatellia, we want receiving your order to be as straightforward as placing it. We provide free worldwide shipping so customers can shop without an additional standard shipping charge.

1. Free Worldwide Shipping

Fatellia offers free standard shipping to supported destinations worldwide.

There is no minimum purchase requirement to qualify for our standard free shipping unless otherwise clearly stated during a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates begin according to the applicable order processing and shipping timeline and may vary depending on the destination and carrier.

Please understand that delivery estimates are not guaranteed arrival dates.

3. Order Processing

After your order is placed, it may require processing before shipment.

During processing, we may verify payment information, confirm order details, prepare merchandise, and arrange shipment.

Orders placed during weekends, public holidays, major promotional periods, or periods of unusually high demand may require additional processing time.

4. Order Tracking

When tracking information is available, it may be provided by email after your order has shipped.

Tracking information can sometimes take additional time to become active after the carrier receives shipment details.

5. International Shipping

We ship to supported destinations worldwide.

International shipments may be subject to customs procedures, import regulations, or other requirements imposed by the destination country.

Customers are responsible for ensuring that products ordered from Fatellia can legally be imported into their destination.

Where customs duties, taxes, import fees, or similar charges are imposed by local authorities, responsibility for those charges will be determined by applicable law and the information presented at checkout.

6. Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Customs inspections;

• Carrier delays;

• Severe weather;

• Public holidays;

• High shipping volumes;

• Transportation disruptions;

• Local postal conditions;

• Incorrect or incomplete delivery information.

If your order appears significantly delayed, please contact support@Fatellia.site so our team can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your shipping address, contact us as quickly as possible.

We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking around the delivery location and with household members or neighbors who may have accepted it.

If the package remains missing, contact us so we can review the situation and provide appropriate assistance.

9. Damaged Packages

If your order arrives damaged, please contact support@Fatellia.site as soon as reasonably possible and include your order number and photographs showing the condition of the package and product.

We will review the issue and work toward an appropriate resolution.

Contact

For shipping-related questions:

Fatellia
436 Chestnut St
Berea, Kentucky 40403
United States

Email: support@Fatellia.site
Phone: +1 585-733-8982