Return & Refund Policy

Last Updated: September 4, 2026

At Fatellia, customer satisfaction is important to us. We want you to feel comfortable shopping with us, which is why eligible purchases are covered by our 30-day free return and refund policy.

Please review the following terms before requesting a return.

1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a standard return, the item should generally be:

• In the same condition in which it was received;

• Unworn or unused beyond what is reasonably necessary to inspect the item;

• Free from damage caused after delivery;

• Returned with original packaging, labels, or accessories when applicable.

Proof of purchase or your order number may be required.

2. Free Returns

Fatellia provides free returns for eligible purchases within the applicable 30-day return period.

Before returning an item, please contact us at support@Fatellia.site. Our customer support team will review your request and provide the appropriate return instructions.

Please do not send merchandise to our business address without receiving return instructions from our team first. The appropriate return destination may vary depending on the order.

3. How to Request a Return

To start a return, email support@Fatellia.site and provide:

• Your full name;

• Order number;

• Email address associated with the order;

• Item you would like to return;

• Reason for the return.

If the product arrived damaged, defective, or incorrect, please also provide clear photographs showing the issue when reasonably possible. This helps us review your request more efficiently.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged or defective, or if you receive an item different from what you ordered, contact us as soon as possible.

Once we review the issue, we will work with you toward an appropriate solution, which may include a replacement or refund depending on the circumstances.

5. Non-Returnable Items

Certain items may not qualify for return where returning them would be inappropriate for health, hygiene, safety, or legal reasons. Items that have been materially damaged, altered, or misused after delivery may also be excluded from our standard return policy.

Any exclusions will be applied consistently with applicable consumer protection laws.

If you're uncertain whether an item is eligible for return, contact us before sending it back.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by Fatellia, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside our control.

7. Order Cancellations

If you need to cancel or modify an order, contact support@Fatellia.site as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it. In that situation, you may request an eligible return after receiving your order.

8. Exchanges

If you would like a different item, style, or variation, please contact our support team. Depending on availability and the circumstances, we will provide instructions regarding the available options.

9. Consumer Rights

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For return or refund assistance:

Fatellia
436 Chestnut St
Berea, Kentucky 40403
United States

Email: support@Fatellia.site
Phone: +1 585-733-8982